Wellx protects you and your patients.

Communicating with your patients shouldn't be complicated. Wellx provides PHIPA-compliance* and security beneath an easy-to-use interface, so you don't need to worry.

Everything is encrypted.

Unlike email, messages that you send on Wellx are protected end-to-end by SSL encryption. It's the same level of encryption that Canada's banks use to protect online banking.

For extra protection, it also has built-in features like automatic virus scanning of file attachments and two-factor authentication to protect your account. Behind the scenes, everything that involves reading or modifying personal health information on Wellx is logged and auditable. And we take care of encrypted, offsite backups, too.

That means that you can safely share personal health information with your patients. You don't have to limit what you discuss via email or worry that you're not complying with the law.

Reduce medical and legal risk.

Wellx is designed to help you safely connect with your patients online. It includes smart features like:

  • Built-in Consent: Every patient who signs up for Wellx agrees to our acceptable use policy. It's based on best-practice guidelines for using email safely in your practice, so you don't need to collect patient consent manually.
  • Emergency Instructions: Before patients send you a message, they'll see a customizable message reminding them not to use Wellx in an emergency and directing urgent problems to an immediate source of care.
  • Read Receipts: When you send a message on Wellx, it's easy to track if the patient received the message. If the information is time-sensitive, you can follow up if it hasn't been read.

We take privacy seriously.

Since Healthcare Made Simple was founded in 2010, we're proud to have safely managed hundreds of thousands of documents including patient information on behalf of our doctors. For more information about how we handle your information, please review our privacy policy.

If you have a question or concern about how Wellx protects patient information, please contact our Chief Privacy Officer immediately at privacy@wellx.ca.

* PHIPA: Personal Health Information Protection Act. The legislation that governs how personal health information is managed and shared in Ontario. Don't live in Ontario? We also comply with privacy legislation across Canada.