Terms of Service

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Acceptable Use Policy

Updated January 5, 2015

Using online messaging to communicate with your doctor and other healthcare providers can help to improve your care. However, there are also risks involved in relying on online messaging. Using online messaging appropriately can reduce these risks.

By using Wellx to communicate with your healthcare providers, you agree that you understand and will abide by the following conditions:

  • If you require immediate assistance or if your condition appears serious or rapidly worsens, do not use Wellx. Call or visit your healthcare provider’s office for consultation, or take other measures as appropriate (e.g., calling 911).

  • Your healthcare providers can not guarantee that any particular message will be read and responded to within any particular period of time.

  • If you do not receive an immediate response, do not send multiple messages on the same subject. This will only make it harder for your healthcare provider to respond in a timely fashion.

  • Online communication is not an appropriate substitute for clinical examinations. You are responsible for following up on your healthcare provider’s messages and for scheduling appointments where warranted.

  • If your message requires or invites a response from your healthcare provider and you have not received a response within a reasonable time period, it is your responsibility to follow up.

  • Your healthcare providers may refuse to discuss sensitive medical information through Wellx. If there are specific types of information that you do not want to discuss through Wellx, it is your responsibility to inform your healthcare provider.

  • To manage and respond to your messages, your healthcare provider may forward those messages to their staff and other members of their team. However, your messages will not be forwarded to third parties without your consent, except as authorized or required by law.

  • Messages and other information concerning diagnosis or treatment may be made part of your medical record. As part of your medical record, other individuals authorized to access the medical record, such as other care providers, staff and billing personnel, will have access to that information.

  • Failure to abide by this policy may result in your healthcare provider “blocking” you from sending online messages. Your healthcare provider may block you at any time at their sole discretion.

If you have any questions or concerns about using online messaging to communicate with your healthcare providers, please consult with them before using Wellx.