Updated January 5, 2015
To protect the security of your information, Wellx uses a strict password recovery procedure for healthcare providers and their staff.
If you lose your password and cannot access your account, or if your account is locked after being inactive for 90 days, you must use one of the following procedures to acquire a new password:
We reserve the right to refuse to provide a new password or to request additional proof of identity at our discretion.
We strongly recommend that all users protect their account by providing a cell phone number for password recovery and, if possible, enabling two-factor authentication using a smartphone. These settings can be changed at: